Sponsored by: NARI
Jeff Tobe is a creativity and customer experience expert, professional speaker, and bestselling author who works with companies and organizations who want to increase their bottom line by changing their customer experience and retaining great talent. A Certified Speaking Professional, Jeff has co-authored numerous books on creativity and innovation, and is author of Coloring Outside the Lines and his newest book, Anticipate: Knowing What Customers Need Before They Do. He consults and conducts workshops with organizations of all sizes, including Microsoft, PepsiCo, Bank of America, and other Fortune 500 companies, and has been called “the Guru of Creativity” by Insider Magazine.
Michael Anschel is principal of Otogawa-Anschel Design-Build in Minneapolis, Minn. After high school, Michael deferred college to live for four years in China and Japan, where he learned Mandarin and worked as Foreign Language Editor for the Beijing Review and head of the English Department for the Japanese Embassy School in Beijing. After returning to the U.S. to finish his degree in Art with a Chinese minor at the University of Minnesota, he began working in remodeling. Michael speaks and writes frequently on a variety of topics affecting the remodeling industry.
John Farrar has more than 15 years of experience in the media and advertising industry, including broad experience advising new media start-ups, as well as serving as CEO and General Manager at Brand.net. At Google, where he is currently Director of Industry, he has worked with some of the nation's leading online promotion providers, including Living Social and Groupon. He is passionate about bringing new technology to life to reach and engage today's consumers.
Mina Fies is an award-winning designer, Zen Remodeler, and Founder/CEO of Synergy Design & Construction. Her innovative approach to home remodeling and the client experience has fueled her company’s success despite its 2008 inception during the Great Recession. Mina regularly outpaces her competition with innovative differentiation techniques, such as incorporating Feng Shui and energy principles into each client’s remodel. Mina speaks regularly at industry conferences and seminars and has been interviewed for national, local, and online media outlets.
Brian Gottlieb founded his home improvement company in 2009 with an initial investment of just $3,000. Since then, Brian has grown Tundraland into one of the largest home improvement companies in the state of Wisconsin. Tundraland is deeply embedded in the community and is a Proud Partner of the Green Bay Packers. As owner of a home improvement company, Brian believes he's really in the business of developing people and building a company culture dedicated to the principle of "doing well by doing good."
Dr. Ranya Habash specializes in comprehensive ophthalmology and cataract and refractive surgery at the Bascom Palmer Eye Institute in Miami. She has received numerous awards, including being named to America’s Top Doctors, which lists the top 1% of U.S. physicians, and Ophthalmologist Power List for 2017, which recognizes the top 50 rising stars. Dr. Habash is also co-founder of HipaaChat, and Chief Medical Officer of Everbridge, a software developer that has integrated the secure messaging and telemedicine capability of HipaaChat with its suite of products. As Chief Medical Officer, she provides strategic clinical insight for more than 1,000 hospitals and healthcare systems, working closely with Apple, Verizon, and Microsoft to deliver the future of medicine.
As sales strategies change, so must sales meetings. In this session, Chris Lavoie draws on more than 25 years of experience in both retail auto sales and home improvement to explore sales meetings in light of a rapidly-evolving sales environment. He'll discuss the good and bad and sales meetings and provide perspective on why they are important to today's sales teams. Along the way, he'll share lessons learned from his personal successes and failures at leading sales meetings, and present innovative ideas that can help you ensure that your sales meetings are working as intended.
Doug Lueck is President and co-founder with his business partner, Larry Green, of System Pavers, which is based in Santa Ana, California, and has seven other locations on the West Coast and Denver. Doug has helped System Pavers grow from a hardscape replacement contractor to a full-service outdoor living design and installation company. He is passionate about the company’s customer- and experience-based philosophy, and has been instrumental in developing training and internal systems, and implementing state-of-the art technologies.
Mark Richardson is an author, columnist, and business growth strategist. Mark began his remodeling career selling remodeling for Case design, and later, as president of that company, he pioneered the design-build remodeling business model. He is a member of the NAHB Remodeling Hall of Fame, a Fellow at Harvard University's Joint Center for Housing STudies, and was named as an Ernst and Young Entrepreneur of the Year for Construction and Real Estate. He authored the best-selling books, "How Fit is Your Business" and "Fit To Grow".
Steve joined BOWA in 2015, bringing a long history of success both as a business owner and a residential design/build manager. An enthusiastic team builder and strategic planner, Steve enjoys creating master plans for clients' homes and advising Realtors and their clients on the feasibility and budget for renovations after purchase. Steve is a Certified Remodeler, Certified Kitchen and Bath Remodeler, and Universal Design Certified Professional with a strong commitment to continuing education.
Andrew Zickell’s 42-year association with the roofing industry began at age 14, and includes experience running installation crews, retail roofing supply sales, and shingle and membrane recycling and manufacturing. He brings and MBA and seven years of experience in the aerial measurement field to CoreLogic, where he is focused on streamlining remodeling contractor businesses through the use of data a digital services.
Dan is the founder of Zen Windows, which originated in Columbus, Ohio, but now has more than 30 franchises nationwide. Zen Windows stands out from the crowd for a number of reasons - for example, the company does not require a deposit; client's pay only after they are completely satisfied with the job. But the game-changing differentiator was the introduction in 2008 of an online sales process that eventually completely eliminated the in-home sales presentation. Today, all Zen Windows clients deal directly with the franchise owner and the process takes place entirely online.